Conversation with getresponse customer care for billing solutions

ShelleyHello S M Mahbubur Rahman. How may I help you?

Hello

sorry

I m late

U there?

Shelleyyes

I face a problem

Your account has been limited.
Access to your account is now limited as we have attempted several times to process your payment, but have been unsuccessful. While in limited status, you will be unable to send emails or perform other account functions.
If no payment is received, your account will be closed and your account data will be deleted. To reinstate your account, please update your billing details.

I have no balance on my master card

ShelleyDo you know when you will have money on your account

I don't know yet for that account but I have paypal account

ShelleyWhich country are you located in?

Bangladesh

But I have a cousin on Italy

I can sent $15 through paypal

Shelleyhere is the list of countries that we accept paypal payments from http://support.getre…aq/what-are-my-payment-options

but you would need to contact our billing team to ask them to change your payment method

pls let me talk with billing department

Shelleythis is only via email i’m afraid gr-billing@cs.getresponse.com

ohh

can you activate my account from limited

for 48 hours or 24 hours?

Shelleyit’s only possible to activate this if you settle the balance

As my debit master cards information is given for billing

I will recharge my card hopefully 10th of March

Can you support me to enable my account?

I need it badly

Pls do something for me?

Shelleywhat is your account email?

www.azmir@gmail.com

Shelleythe account is still open and you can log in, but you need to settle the balance

What I asked for?

I need to access

Pls enable my account

Shelleyare you not able to log in?

I am able to login but not doing anything

I need to do something else

Shelleythis is because of the negative balance. the only way to use the account is to settle this

i’m sorry i cannot help you mkre

*more

I was requesting from 1st

can not you help me?

Shelleyyou can only use the account again when you will have balance on your account. there is nothing else we can do for you at this point i’m afraid

talk with your billing department if need

I can pay through Paypal..

ShelleyWe are not able to do anything more here unless you have a paypal account, but you still need to contact the billing team so they can change this method gr-billing@cs.getresponse.com

So no way out?

ShelleyI’m afraid not, i’m sorry

oh

ShelleyIs there anything else I could help you with at the moment?

Not really

I upset

ShelleyI understand and I am very sorry, but there isn’t any other way apart from settling the balance. are you going to try with paypal?

yes I'd like

Shelleyplease send an email to the one i gave you and let the billing team know that you would like to pay with paypal

ok

I m tring

thank you