Conversation with getresponse customer care for billing solutions

ShelleyHello S M Mahbubur Rahman. How may I help you?

Hello

sorry

I m late

U there?

Shelleyyes

I face a problem

Your account has been limited.
Access to your account is now limited as we have attempted several times to process your payment, but have been unsuccessful. While in limited status, you will be unable to send emails or perform other account functions.
If no payment is received, your account will be closed and your account data will be deleted. To reinstate your account, please update your billing details.

I have no balance on my master card

ShelleyDo you know when you will have money on your account

I don't know yet for that account but I have paypal account

ShelleyWhich country are you located in?

Bangladesh

But I have a cousin on Italy

I can sent $15 through paypal

Shelleyhere is the list of countries that we accept paypal payments from http://support.getre…aq/what-are-my-payment-options

but you would need to contact our billing team to ask them to change your payment method

pls let me talk with billing department

Shelleythis is only via email i’m afraid gr-billing@cs.getresponse.com

ohh

can you activate my account from limited

for 48 hours or 24 hours?

Shelleyit’s only possible to activate this if you settle the balance

As my debit master cards information is given for billing

I will recharge my card hopefully 10th of March

Can you support me to enable my account?

I need it badly

Pls do something for me?

Shelleywhat is your account email?

www.azmir@gmail.com

Shelleythe account is still open and you can log in, but you need to settle the balance

What I asked for?

I need to access

Pls enable my account

Shelleyare you not able to log in?

I am able to login but not doing anything

I need to do something else

Shelleythis is because of the negative balance. the only way to use the account is to settle this

i’m sorry i cannot help you mkre

*more

I was requesting from 1st

can not you help me?

Shelleyyou can only use the account again when you will have balance on your account. there is nothing else we can do for you at this point i’m afraid

talk with your billing department if need

I can pay through Paypal..

ShelleyWe are not able to do anything more here unless you have a paypal account, but you still need to contact the billing team so they can change this method gr-billing@cs.getresponse.com

So no way out?

ShelleyI’m afraid not, i’m sorry

oh

ShelleyIs there anything else I could help you with at the moment?

Not really

I upset

ShelleyI understand and I am very sorry, but there isn’t any other way apart from settling the balance. are you going to try with paypal?

yes I'd like

Shelleyplease send an email to the one i gave you and let the billing team know that you would like to pay with paypal

ok

I m tring

thank you

Live talk with who.is customer care

Your Question:

Please wait and one of our operators will be with you shortly.

You are now chatting with Suman K - Whois.com Support

16:05Suman K:Hi

16:05Suman K:Welcome to support help desk.

16:05Suman K:How can I help you today?

16:05Mahbubur Rahman:I have purchased a domain named ufc184-185-186livestream.com

16:06Mahbubur Rahman:I need to fix that on my blogger site

16:07Suman K:Okay, so you want your domain to point to your googlr blog site ?

16:08Mahbubur Rahman:yes

16:08Suman K:But on checking your whois account, I can see you have an "Multi Domain Linux Hosting" package associated with the domain name "ufc184-185-186livestream.com"

16:09Mahbubur Rahman:Yes I will use my hosting for other domains

16:10Suman K:Okay cool.

16:10Suman K:Do you have DNS record details of your google blog site ?

16:11Suman K:If not then please contact google and get DNS record details so that we will help you on updating it to your domain.

16:12Mahbubur Rahman:i have 2 cname

16:13Suman K:Okay, please update those CNAME records on your whois control panel >> Manage DNS >> Add Cname.

16:14Mahbubur Rahman:Child name servers?

16:15Suman K:No, scroll down to DNS Management section and click on "Manage DNS"

Manage DNS.PNG

16:16Suman K:Then click on CNAME Records >> Add CNAME record.

1.PNG

16:18Mahbubur Rahman:then?

16:19Mahbubur Rahman:host name?

16:20Suman K:Then enter your host name and value on second Box ( Type In A Fully Qualified Domain Name eg. abc.pqr.com)

16:20Suman K:Finally click on Add record

16:23Mahbubur Rahman:I have done

16:23Mahbubur Rahman:2 records added

16:23Mahbubur Rahman:now?

16:26Suman K:Great, I can see you have successfully updated CNAME records for your domain.

16:27Mahbubur Rahman:I updated but google don't save it yet

16:27Mahbubur Rahman:what to do?

16:27Suman K:Now all you have to do is wait in patience for 5-6 hours till the DNS records get propagated.

16:27Suman K:You have to contact google and link/connect your blog site to the domain name.

16:28Suman K:This will be done from your blog site's Setting area, you have to contact google on this.

16:31Mahbubur Rahman:excuse me

16:32Mahbubur Rahman:u there?

16:32Suman K:Yes

16:34Mahbubur Rahman:will my cname record look like www.ufc184-185-186livestream.com this and xduf36lyg2jz.ufc184-185-186livestream.com this?

16:34Mahbubur Rahman:List of my cname record name is looking like this

16:34Suman K:You can update another CNAME record with host name as www

16:35Suman K:This will resolve your domain name as www.ufc184-185-186livestream.com

16:35Suman K:Please add another record for www

16:37Mahbubur Rahman:xduf36lyg2jz it should include on as name or as value?

16:38Suman K:name

16:39Mahbubur Rahman:I have solved

16:40Mahbubur Rahman:another thing

16:41Suman K:It seems your have updated proper CNAME records.

16:41Suman K:Please provide me the CNAME records with have been provided by google

16:41Mahbubur Rahman:how can I setup wordpress on my hosting space what I have purchased from u ?

16:42Suman K:Also provide your whois control panel's four digit PIN number

16:44Suman K:Are you there?

16:45Suman K:Login => http://manage.whois.com/customer You can find the PIN number by clicking on "Profile/User" Icon (Right Top Corner of your whois control panel's home page) >> Change PIN >> Current PIN.

16:46Suman K:Are you there ?

16:51Suman K:Since this chat conversation has been idle for over 5 minutes, I would be closing the chat conversation, feel free to reinitiate the chat incase you need any further assistance...its always a pleasure to help!

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