Mahbubur Rahman Shawon

Showing posts with label Live Chat with Payoneer customer care. Show all posts
Showing posts with label Live Chat with Payoneer customer care. Show all posts

16 March, 2016

Live Chat with Payoneer customer care


 Maggie: Hello and welcome to Payoneer customer support! My name is Maggie and I would be happy to assist you! Please bear with me for a few moments while I pull up your information from our system. I will be right with you.  S M Mahbubur Rahman: hello  S M Mahbubur Rahman: I could not enter on my payoneer account  Maggie: Hi, I hope you are doing well today.  Maggie: I will be happy to check this for you, before we proceed please provide some details for identification.  Maggie: Can you please provide me with your date of birth in the US format (Month/Day/Year)?  S M Mahbubur Rahman: sure  S M Mahbubur Rahman: 11/03/1989  Maggie: Thank you.  Maggie: Can you please provide me with the last 4 digits of your Payoneer card number?  S M Mahbubur Rahman: wait  Maggie: ok  S M Mahbubur Rahman: 7836  Maggie: Thank you.  Maggie: I appreciate your patience while I review your information.  S M Mahbubur Rahman: please  Maggie: As this is a security issue this can not be solved via chat. I have forwarded your request to the relevant department for additional review. They will be in touch with you via email  S M Mahbubur Rahman: so.? what can I do now.?  S M Mahbubur Rahman: can u send request right now ?  S M Mahbubur Rahman: hello  S M Mahbubur Rahman: you there  Maggie: Yes I am here, I will send the request as soon as this chat ends  Maggie: Is there anything else I can help you with?  S M Mahbubur Rahman: then approximately how much time i will be wait?  Maggie: Please wait up to 5 days but usually faster  S M Mahbubur Rahman: OMG  Maggie: I said it is usually faster  Maggie: It can also be one day  Maggie: but it can take up to 5 days  Maggie: If there is nothing else, I will end this chat, so I can forward this request as quickly as possible, and the faster it will be resolved for you.  S M Mahbubur Rahman: Can I solve it through calling  Maggie: Unfortunately no; this is a security issue that can only be solved through email  S M Mahbubur Rahman: oh  Maggie: So if there is nothing else I will end this chat. So we can solve this quickly for you  S M Mahbubur Rahman: okay  Maggie: It was a pleasure to assist you.  Maggie: Thank you for visiting. Please feel free to contact us again at any moment during our business hours.

Our telephone lines are available from 6:00 AM to 6:00 PM EST and our chat services are available from 09:00 AM to 04:30 PM EST, Monday through Friday. Goodbye! 
 Maggie has disconnected.