Maggie: Hello and welcome to Payoneer customer support! My name is Maggie and I would be happy to assist you! Please bear with me for a few moments while I pull up your information from our system. I will be right with you.
S M Mahbubur Rahman: hello
S M Mahbubur Rahman: I could not enter on my payoneer account
Maggie: Hi, I hope you are doing well today.
Maggie: I will be happy to check this for you, before we proceed please provide some details for identification.
Maggie: Can you please provide me with your date of birth in the US format (Month/Day/Year)?
S M Mahbubur Rahman: sure
S M Mahbubur Rahman: 11/03/1989
Maggie: Thank you.
Maggie: Can you please provide me with the last 4 digits of your Payoneer card number?
S M Mahbubur Rahman: wait
Maggie: ok
S M Mahbubur Rahman: 7836
Maggie: Thank you.
Maggie: I appreciate your patience while I review your information.
S M Mahbubur Rahman: please
Maggie: As this is a security issue this can not be solved via chat. I have forwarded your request to the relevant department for additional review. They will be in touch with you via email
S M Mahbubur Rahman: so.? what can I do now.?
S M Mahbubur Rahman: can u send request right now ?
S M Mahbubur Rahman: hello
S M Mahbubur Rahman: you there
Maggie: Yes I am here, I will send the request as soon as this chat ends
Maggie: Is there anything else I can help you with?
S M Mahbubur Rahman: then approximately how much time i will be wait?
Maggie: Please wait up to 5 days but usually faster
S M Mahbubur Rahman: OMG
Maggie: I said it is usually faster
Maggie: It can also be one day
Maggie: but it can take up to 5 days
Maggie: If there is nothing else, I will end this chat, so I can forward this request as quickly as possible, and the faster it will be resolved for you.
S M Mahbubur Rahman: Can I solve it through calling
Maggie: Unfortunately no; this is a security issue that can only be solved through email
S M Mahbubur Rahman: oh
Maggie: So if there is nothing else I will end this chat. So we can solve this quickly for you
S M Mahbubur Rahman: okay
Maggie: It was a pleasure to assist you.
Maggie: Thank you for visiting. Please feel free to contact us again at any moment during our business hours.Our telephone lines are available from 6:00 AM to 6:00 PM EST and our chat services are available from 09:00 AM to 04:30 PM EST, Monday through Friday. Goodbye!
Maggie has disconnected.
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