Maggie: Hello and welcome to Payoneer customer support! My name is Maggie and I would be happy to assist you! Please bear with me for a few moments while I pull up your information from our system. I will be right with you. S M Mahbubur Rahman: hello S M Mahbubur Rahman: I could not enter on my payoneer account Maggie: Hi, I hope you are doing well today. Maggie: I will be happy to check this for you, before we proceed please provide some details for identification. Maggie: Can you please provide me with your date of birth in the US format (Month/Day/Year)? S M Mahbubur Rahman: sure S M Mahbubur Rahman: 11/03/1989 Maggie: Thank you. Maggie: Can you please provide me with the last 4 digits of your Payoneer card number? S M Mahbubur Rahman: wait Maggie: ok S M Mahbubur Rahman: 7836 Maggie: Thank you. Maggie: I appreciate your patience while I review your information. S M Mahbubur Rahman: please Maggie: As this is a security issue this can not be solved via chat. I have forwarded your request to the relevant department for additional review. They will be in touch with you via email S M Mahbubur Rahman: so.? what can I do now.? S M Mahbubur Rahman: can u send request right now ? S M Mahbubur Rahman: hello S M Mahbubur Rahman: you there Maggie: Yes I am here, I will send the request as soon as this chat ends Maggie: Is there anything else I can help you with? S M Mahbubur Rahman: then approximately how much time i will be wait? Maggie: Please wait up to 5 days but usually faster S M Mahbubur Rahman: OMG Maggie: I said it is usually faster Maggie: It can also be one day Maggie: but it can take up to 5 days Maggie: If there is nothing else, I will end this chat, so I can forward this request as quickly as possible, and the faster it will be resolved for you. S M Mahbubur Rahman: Can I solve it through calling Maggie: Unfortunately no; this is a security issue that can only be solved through email S M Mahbubur Rahman: oh Maggie: So if there is nothing else I will end this chat. So we can solve this quickly for you S M Mahbubur Rahman: okay Maggie: It was a pleasure to assist you. Maggie: Thank you for visiting. Please feel free to contact us again at any moment during our business hours.
Our telephone lines are available from 6:00 AM to 6:00 PM EST and our chat services are available from 09:00 AM to 04:30 PM EST, Monday through Friday. Goodbye! Maggie has disconnected.
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